Ten Tips To
Resolve Medical Insurance Problems
what information you are asking for when you contact provider or Insurance
Company. Be as specific as possible in your request, and follow up in writing if
information organized and with you when you call, so you don’t have to search
first, and analyze problem carefully. Be a “detective.”
insurance company only when you know where and how problem occurred. Review
information that you have, and contact providers or other sources first to get
be afraid to get angry.
find a “friend” at the insurance company, whom you can contact each time you
have a problem and who knows the patient’s history.
find the person who can act on your problem, or make or reverse the decision you
a supervisor or manager if necessary.
detailed, written log of all contacts. Note the date of contact, person
contacted and details of conversation or letter. With each future contact,
remind person of the previous contact(s) or explain at whose suggestion you are